Terms and Conditions
These Terms and Conditions apply to all purchases made through Sandra Elms Boutique (“we”, “us”, “our”, or the “Website”) via www.sandraelms.com.
By placing an order on our Website, you agree to these Terms and Conditions.
Article 1 – Definitions
In these Terms and Conditions, the following definitions apply:
Reflection Period: The period during which the consumer may exercise the right of withdrawal.
Consumer: A natural person not acting in the course of a profession or business who enters into a distance contract with the entrepreneur.
Day: Calendar day.
Durable Data Carrier: Any method enabling information to be stored for future reference.
Right of Withdrawal: The consumer’s right to cancel the distance contract within the reflection period.
Entrepreneur: Sandra Elms Boutique, offering products remotely via the Website.
Distance Contract: A contract concluded exclusively through one or more means of distance communication.
Means of Distance Communication: Tools used to conclude a contract without physical presence of both parties.
Article 2 – Identity of the Entrepreneur
Website Name: Sandra Elms Boutique
Customer Service Email: info@sandraelms.com
Website: www.sandraelms.com
(Additional business registration details are available upon request where legally required.)
Article 3 – Applicability
These Terms apply to all offers, orders, and agreements concluded between Sandra Elms Boutique and the consumer.
The Terms are made available digitally via the Website prior to concluding a purchase.
If any provision is deemed invalid or unenforceable, the remaining provisions remain in full force.
Article 4 – The Offer
All offers are non-binding and subject to availability.
Product descriptions and images are presented as accurately as possible. Obvious errors or mistakes do not bind Sandra Elms Boutique.
Prices displayed on the Website are subject to change.
Where applicable, international orders may be subject to import duties, VAT, or customs clearance fees, which remain the responsibility of the customer.
Article 5 – The Contract
A contract is concluded once the consumer accepts the offer and completes payment.
Orders are confirmed electronically without undue delay.
We reserve the right to refuse or cancel orders in cases of suspected fraud, payment irregularities, or product unavailability.
All orders are subject to stock availability.
Article 6 – Right of Withdrawal
Consumers have the right to withdraw from the contract within 14 days after receiving the product.
Returned items must:
Be unused and unworn
Be returned in original packaging
Comply with provided return instructions
Be approved prior to return shipment
Refunds are subject to inspection of returned goods.
Article 7 – Costs in Case of Withdrawal
Return shipping costs are borne by the consumer.
Refunds will be processed within 14 days after receipt and approval of the returned goods, or after valid proof of return shipment has been provided.
Article 8 – Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to:
Custom-made or personalized products
Hygiene-sensitive items (including underwear and swimwear)
Perishable goods
Unsealed digital products, software, or media
Article 9 – The Price
Prices remain valid during the period stated in the offer unless obvious pricing errors occur.
Orders shipped outside the EU may be subject to import VAT, customs duties, and clearance fees. These costs are the responsibility of the customer.
Article 10 – Conformity and Guarantee
Products conform to the agreement and applicable legal standards.
Sandra Elms Boutique is not liable for damages resulting from misuse, improper handling, or unauthorized alterations of products.
Article 11 – Delivery and Execution
Delivery takes place at the address provided by the consumer.
Orders are processed promptly and, unless otherwise specified, executed within 30 days.
Delivery times are estimates and not guaranteed.
Article 12 – Payment
Payment must be completed at checkout using one of the available payment methods.
If incorrect payment information is provided, the consumer must notify us immediately.
Article 13 – Complaints Procedure
Complaints must be submitted within a reasonable time after discovery via:
We aim to respond within 14 days.
Article 14 – Disputes & Governing Law
All agreements between Sandra Elms Boutique and the consumer are governed by applicable European and international consumer protection laws.
Where legally permitted, disputes shall be resolved under the applicable jurisdiction based on the consumer’s place of residence.