Shipping & Returns Policy

At Sandra Elms Boutique, we are committed to delivering your order safely, efficiently, and without hidden costs. Transparency and reliability are at the heart of everything we do.

Processing Time

Orders are processed within 1–3 business days.

Most weekday orders are prepared within 24 hours.

Orders placed during weekends or holidays may require slightly additional processing time.

Delivery Time

After processing, delivery typically takes 4–9 business days, depending on your location and the local carrier.

Please note that delivery times are estimates and may vary during busy periods.

Shipping Costs

We offer free shipping on all orders.

No minimum purchase required. No hidden fees.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number, allowing you to follow your parcel every step of the way.

Delays or Missing Orders

If your order has not arrived within one week after the estimated delivery timeframe, please contact us at info@sandraelms.com with your order number.

Our team will investigate promptly and assist you in resolving the matter.

Order Changes or Cancellations

If you wish to modify or cancel your order, please contact us within 12 hours of placing it.

Once an order has entered the processing or shipping stage, changes or cancellations cannot be guaranteed.

Returns Policy

We understand that sometimes a return is necessary. Eligible items may be returned within 30 days of delivery.

How to Start a Return

To request a return, please email info@sandraelms.com including:

• 
  Your order number
  
• 
  The item(s) you wish to return
  
• 
  The reason for return
  

All returns must be approved before being sent back.

Return Conditions

To qualify for a return:

• 
  Items must be unused, unworn, and in original packaging
  
• 
  A valid tracking code is required for all return shipments
  
• 
  Underwear, lingerie, and swimwear are not eligible for return
  
• 
  Returns sent without prior approval may be declined
  

Refunds

Once your return has been received and approved, your refund will be issued to the original payment method within 30 days.

Return Shipping Costs

Return shipping costs are the responsibility of the customer.

We strongly recommend using a tracked shipping service, as we cannot be held responsible for lost return parcels.